customer service

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Positive Client Experiences

By |December 30th, 2018|Blog|

How important is it to received positive client feedback? My view is that you should aim for 10/10 every day. For any business it's essential to understand your clients’ needs, expectations and company goals. Ask for Testimonials too so that you can fully understand what clients like about your service. 3 points everyone should consider [...]

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Blog: Franchise Formula for Growth, Key to Success

By |November 16th, 2018|Blog|

In franchising like most businesses there are multiple touchpoints to enable an organisation to achieve its goals.  A clear strategy and plan, the right structure and people skills and relevant experience plus an engaging customer model and ways of working just to name a few.  However, in the franchise industry one of the critical areas [...]

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